RESERVATION and PAYMENT

Upon approval of the services to be reserved, 50% of the total cost is to be paid to confirm the reservation. This amount is non-refundable but is transferable and maybe re-booked (see RE-BOOKING terms). Reservation binds the client to full payment of services reserved within 30 days from the targeted date of arrival.

Payment method is strictly cash to be deposited into Isla Palawano's official bank account - bank information is available upon request; all bank fees shouldered by the depositing client.

Full payment for services is to be collected upon client’s arrival.

RE-BOOKING

Revising the dates of reserved services is possible but must be redefined at least 30 days prior to the original target dates. The new dates will be within 60 days from the first day of the original date. Only one re-booking/revision of dates will be allowed.

CANCELLATION / REDUCTION

Cancellations or reduction of the number participants or the items of service should be made at least ten (10) days prior to arrival.

Cancellation frees the client of any unpaid obligations contracted by the act of reservation.

Reduction of the number participants or the items of service allows for the redefinition of services reserved, the terms of which is defined primarily by Isla Palawano. Appropriate charges maybe imposed at Isla Palawano’s arbitrary discretion to cover for any losses that may have been caused by any reductions.

BILLING ARRANGEMENTS

Unless prior credit arrangements have made, all bookings are prepaid. Isla Palawano shall not accept post dated or personal checks. We are also currently unable to accept credit card payments.

DISCRETIONARY ALTERATIONS

Isla Palawano has the discretion to make alterations to itineraries in favor of optimal delivery of services.

ARRIVAL and SCHEDULE ADHERANCE

Failure to arrive on the expected date and time or failure to comply with designated pick up times, for any and all circumstances, forfeits affected items of service.

REFUSAL OF SERVICE

Isla Palawano reserves the right to refuse service to individuals that it finds unfit to participate in its activities.

These include but are not limited to:
• Individuals who are physically unfit to participate
• Individuals with behavioral issues
• Individuals with hygiene problems
• Individuals who are potentially harmful to themselves and to others

FORCE MAJEURE

Isla Palawano shall not be liable for failure to comply with these arrangements due to force majeure, labor disputes, natural disasters or other causes beyond the control of the management. Likewise, Isla Palawano shall not be liable if the group is unable to arrive due to flight cancellations or other causes beyond control.

The Isla Palawano Travel Experience

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